How COVID-19 is affecting our business

We will keep this page updated over the coming weeks, so please use this as your reference point. Here you will find updates on the impact to our business and order processing during this unusual time. Stay at home, and stay safe everyone.

UPDATE:  06/05/2020

ARE YOU SHIPPING DURING ALERT LEVEL 3?

YES!   All orders received during the Level 4 lockdown have been dispatched, and should be with you by now.  All orders were on the courier within 24 hours of Alert Level 3 being implemented.

If you are still awaiting your order, please bear in mind that the courier companies did have a large backlog of items, but they are working hard to clear this.  We are able to provide a track & trace number if you require it, so please don’t hesitate to contact us.

All new orders are now being processed daily and dispatched within 24 hours of receipt.

Thank you so much for your support and patience during this unusual time.



UPDATE:  07/04/2020

ARE YOU SHIPPING DURING LEVEL 4 LOCKDOWN?

No, we are strictly abiding by the Level 4 restrictions as we are not an essential business.

We are however, still taking orders on our website for Showerdome® shower top sales.  We have plenty of stock in the warehouse, just waiting to be ‘picked, packed & dispatched’ (one of our favourite sayings!)

Any orders received during this lockdown period will be our FIRST PRIORITY the moment the restrictions are lifted.



CAN I BOOK AN INSTALLER NOW, FOR ONCE LOCKDOWN IS LIFTED?

If you are wanting to book an installer to do a professional Showerdome® shower top installation – please contact them directly.  showerdome.co.nz/where-to-buy-showerdome/

An installer can provide a one-stop-shop for you, meaning you can buy your Showerdome & installation as one package through them.

Our installer network are all independant contractors, and this is the reason we are unable to take payment for the installation side of the booking via our website.

While we could sell you the Showerdome® shower top on our website – we are obviously very conscious that our installer network will be feeling the effects of this situation deeply, and we want to support them, and direct business to them wherever we can.



HOW DO I CLEAN MY SHOWERDOME SHOWER TOP?

I’ve had numerous queries on the best way to clean your Showerdome® shower top.

I’m loving the fact that so many of you are using this enforced ‘down time’ to get on top of your spring cleaning!

Apart from gathering dust on the top, it is unlikely that your Showerdome® shower top will need much cleaning. You can use a long reach feather duster to flick any dust off.

We recommend using a microfiber cloth with a standard glass cleaner if you feel the Showerdome® shower top needs a more thorough clean. Many of them have anti-static properties (like Pledge), which assist with repelling the dust from settling on the top.

Do NOT use strong cleaners, scrubbing devices or abrasives of any nature.


I hope this helps, and want to thank you again for touching base with us.  It gives us great confidence that we will get through this unusual time, and be back to fully operational as soon as possible.  We must remain positive, and keep doing as advised.

Stay safe, stay home.  Save lives.

 

Covid-19 update – 25th March 2020

As per the Government regulations, we will be abiding by the Level 4 Lockdown restrictions, on the basis that we are not an essential service.

Our website will continue to function and orders can be placed as normal. Please be assured that our system is secure, so your data is safe with us.

However our warehouse and Head Office will be closed and no orders will be processed or shipped until these necessary restrictions are lifted.

Our courier company has been directed to only collect goods from businesses who provide an ‘essential service’, and we do not fall under this category.

Please be assured that as soon as the restrictions are lifted, production will recommence at full speed and capacity.  We will dispatch orders on a first-in, first-out basis.

The company directors and staff all have every confidence that we can get through this unusual time, and back to our efficient delivery standards without delay, once permitted.

Our staff will continue to work from home to keep the website running smoothly and to answer any questions you may have.  The best way to access this assistance is via our ‘Live Chat’ function on the website.  We have staff poised and ready to respond to any queries you have.

In the meantime, do what is asked of us – stay home, stay well, and look after your loved ones.

From the Team at Showerdome Limited.

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